Last Updated: March 21, 2026

1. Introduction

LIV Wellness and Hydration ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

• Contact Information: We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, or request information.
• Communications Data: If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.
• Usage and Device Information: We use cookies, pixels, and analytics tools to collect information about how you interact with our website, including IP addresses and browser types.
• Appointment and Service Data: We collect details associated with your scheduled appointments and the specific services you receive.

3. How We Use Your Information

We use your information to:

• Provide requested wellness services and customer support.
• Send appointment confirmations and reminders.
• Send SMS and email communications that you have explicitly consented to receive.
• Improve our website performance and marketing through analytics.
• Maintain compliance records and protect our business from fraud or security threats.

4. Cookies and Tracking Technologies

We use cookies to personalize your experience. You can manage these through your browser settings, though some website features may be limited if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information. Specifically, we do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes. Information is only shared in the following limited cases:

• Service Providers: Trusted vendors (e.g., SMS/email delivery, scheduling tools) who assist in our operations. They are prohibited from using your data for any other purpose.
• Legal & Safety: If required by law or to protect the safety and security of our users and business.
• Business Transfers: In the event of a merger or sale, where the successor must honor this policy.

6. Your Choices

• SMS Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message.
• Email Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of our emails.
• Data Access: You may contact us at any time to request access to, correction of, or deletion of your personal information.

7. Data Security

We implement professional administrative, technical, and physical safeguards to protect your data. While we strive for maximum security, please note that no method of electronic transmission is 100% secure.

8. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect information from individuals in this age group.

9. Contact Us

If you have questions regarding this Privacy Policy, please reach out to us:

LIV Wellness and Hydration Phone: +1 (610) 334-1062 

Email: [email protected]